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U.S. Call Center Jobs

Employees of U.S. telephone call centers, thousands, seasonally adjusted

307.2 in Aug 2026the lowest in data back to 2021−165.0 since Aug 2021
YTD1y2y5y10y20yAll
Forecast availableOffContinuationForesight™
Show · 1 ▾
U.S. recessionsShades the months the NBER dates as recession. U.S. charts only.5-year rangeThe highest and lowest readings of the last five years, as a band. One-series charts only.High and lowMarks the highest and lowest readings in the window shown.
Reading overdue·Data to Aug 2026

Plays the chart through its history. Pauses are where the data set a record or moved most.

BLS payroll survey, industry NAICS 56142 (telephone call centers, including telemarketing). Detailed industries publish a month after the headline jobs report.

Payroll jobs at companies whose business is answering and making phone calls for others. It is one of the first places to look for jobs that AI assistants can take over.

What this chart reads

Sources

Telephone Call Center Payrolls. Source: U.S. Bureau of Labor Statistics, Current Employment Statistics (payroll survey), series CES6056142001, all employees, telephone call centers, seasonally adjusted. Public domain. Palanor reads it from the BLS API.

Charts are drawn from Palanor's signal library and recomputed from source data on every view. Transformations (changes, indexing, year-on-year rates) are Palanor's.

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