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Earnings release · 8-K exhibit

Citizens Financial Group · Earnings release

CFG · Financials

Filed 2026-04-16 · CY2026 Q2 · Company’s FY2026 Q1 · 6,202 words

Read the original on sec.gov ↗

EX-99.12a1q26earningsrelease.htmEX-99.1 Document

Citizens Financial Group, Inc. Reports First Quarter 2026 Net Income of

$517 million, up 39% YoY, and EPS of $1.13, up 47% YoY

Positive Operating Leverage of 7.2% YoY

Key Financial Data

1Q26

4Q25

1Q25

First Quarter 2026 Highlights

Income

Statement

($s in millions)

■EPS of $1.13; ROTCE of 12.2%

–Continued strong Private Bank progress, contributing $0.11 to EPS

■PPNR of $790 million, down 3% QoQ, up 27% YoY

–NII up 1.6% QoQ as NIM continues to expand, up 7 bps to 3.14%; NII up 12%, NIM up 24 bps YoY

–Fees up 11% YoY driven by Capital Markets and Wealth; down 2% QoQ, reflecting seasonality and market dynamics

–Positive operating leverage of 7.2% YoY

■Loans up 1% QoQ on a spot and average basis with growth led by Commercial and Private Bank

–Lower Non-Core runoff and balance sheet optimization impacts

■Continuing favorable credit trends; net charge-offs of 39 bps, down 4 bps QoQ

■Strong ACL coverage of 1.52%

■Average deposits up 1% QoQ driven by growth in Private Bank

–Private Bank spot deposits of $16.6 billion

–Interest-bearing deposit costs down 16 bps QoQ

■Strong liquidity profile; spot LDR of 78.1%

■Strong CET1 ratio of 10.5%; 9.3% adjusted for AOCI opt-out removal

■TBV/share of $37.94 broadly stable QoQ

Total revenue

$

2,168

$

2,157

$

1,935

Pre-provision profit

790

814

621

Provision for credit losses

140

137

153

Net income

517

528

373

Balance Sheet

&

Credit Quality

($s in billions)

Period-end loans and leases

$

143.7

$

142.7

$

137.6

Average loans and leases

143.4

141.8

139.7

Period-end deposits

184.0

183.3

177.6

Average deposits

181.3

179.9

172.7

Loan-to-deposit ratio (spot)

78.1

%

77.8

%

77.5

%

NCO ratio

0.39

%

0.43

%

0.58

%

Financial Metrics

Diluted EPS

$

1.13

$

1.13

$

0.77

ROTCE

12.2

%

12.2

%

9.6

%

Net interest margin, FTE

3.14

3.07

2.90

Efficiency ratio

63.6

62.2

67.9

CET1

10.5

%

10.6

%

10.6

%

TBV/Share

$

37.94

$

38.07

$

33.97

Comments from Chairman and CEO Bruce Van Saun

“We are pleased to get off to a strong start in 2026 notwithstanding heightened geopolitical tensions and uncertainty in the macro environment,” said Chairman and CEO Bruce Van Saun. “Our financial results in a seasonally soft quarter were good, with year-over-year EPS growth of 47%, positive operating leverage of 7%, NIM expansion of 7 bps sequentially and 24 bps versus a year ago, and a robust balance sheet position. Credit is trending favorably, the Private Bank continues to grow nicely, and Reimagine the Bank is off to a great start. We continue to be well-positioned to deliver a strong year and reach our medium-term targets.”

Citizens also announced today that its board of directors declared a quarterly common stock dividend of $0.46 per share. The dividend is payable on May 14, 2026 to shareholders of record at the close of business on April 30, 2026.

Citizens Financial Group, Inc.

Earnings highlights(1):

Quarterly Trends

1Q26 change from

($s in millions, except per share data)

1Q26

4Q25

1Q25

4Q25

1Q25

Earnings

$/bps/%

%

$/bps/%

%

Net interest income

$

1,562

$

1,537

$

1,391

$

25

2

%

$

171

12

%

Noninterest income

606

620

544

(14)

(2)

62

11

Total revenue

2,168

2,157

1,935

11

1

233

12

Noninterest expense

1,378

1,343

1,314

35

3

64

5

Pre-provision profit

790

814

621

(24)

(3)

169

27

Provision for credit losses

140

137

153

3

2

(13)

(8)

Net income

517

528

373

(11)

(2)

144

39

Preferred dividends/other

33

39

33

(6)

(15)

—

—

Net income available to common stockholders

$

484

$

489

$

340

$

(5)

(1)

%

$

144

42

%

Average common shares outstanding

Basic (in millions)

425.3

429.5

438.3

(4.1)

(1)

(13.0)

(3)

Diluted (in millions)

429.9

434.1

442.2

(4.2)

(1)

(12.3)

(3)

Diluted earnings per share

1.13

1.13

0.77

—

—

0.36

47

Performance metrics

Net interest margin

3.14

%

3.06

%

2.89

%

8

bps

25

bps

Net interest margin, FTE

3.14

3.07

2.90

7

24

Effective income tax rate

20.5

22.0

20.3

(157)

20

Efficiency ratio

63.6

62.2

67.9

131

(436)

Return on average tangible common equity

12.2

12.2

9.6

1

255

Return on average total tangible assets

0.97

%

0.98

%

0.73

%

(1)

bp

24

bps

Capital adequacy(2,3)

Common equity tier 1 capital ratio

10.5

%

10.6

%

10.6

%

Total capital ratio

13.7

13.8

13.9

Tier 1 leverage ratio

9.3

9.5

9.4

Tangible common equity ratio

7.3

7.5

7.0

Allowance for credit losses to loans and leases

1.52

%

1.53

%

1.61

%

(1)

bp

(9)

bps

Asset quality(3)

Nonaccrual loans and leases to loans and leases

1.04

%

1.05

%

1.15

%

(1)

bp

(11)

bps

Allowance for credit losses to nonaccrual loans and leases

146

145

140

1

%

6

%

Net charge-offs as a % of average loans and leases

0.39

%

0.43

%

0.58

%

(4)

bps

(19)

bps

(1) Unless otherwise noted, references to balance sheet items are on an average basis, loans exclude loans held for sale, earnings per share

represent fully diluted per common share and references to NIM are on a FTE basis.

(2) Current reporting-period regulatory capital ratios are preliminary.

(3) Capital adequacy and asset-quality ratios calculated on a period-end basis, except net charge-offs.

2

Citizens Financial Group, Inc.

Consolidated balance sheet summary(1):

1Q26 change from

($s in millions)

1Q26

4Q25

1Q25

4Q25

1Q25

$/bps

%

$/bps

%

Total assets

$

227,918

$

226,351

$

220,148

$

1,567

1

%

$

7,770

4

%

Total loans and leases

143,667

142,692

137,635

975

1

6,032

4

Total loans held for sale

1,537

1,198

2,820

339

28

(1,283)

(45)

Deposits

184,035

183,313

177,576

722

—

6,459

4

Stockholders' equity

26,172

26,317

24,866

(145)

(1)

1,306

5

Stockholders' common equity

24,061

24,206

22,753

(145)

(1)

1,308

6

Tangible common equity

$

16,165

$

16,341

$

14,867

$

(176)

(1)

%

$

1,298

9

%

Loan-to-deposit ratio (period-end)(2)

78.1

%

77.8

%

77.5

%

23

bps

56

bps

Loan-to-deposit ratio (average)(2)

79.1

%

78.8

%

80.9

%

27

bps

(180)

bps

(1) Represents period-end unless otherwise noted.

(2) Excludes loans held for sale.

3

Citizens Financial Group, Inc.

Discussion of results:

Net interest income

1Q26 change from

($s in millions)

1Q26

4Q25

1Q25

4Q25

1Q25

$/bps

%

$/bps

%

Interest income:

Interest and fees on loans and leases and loans held for sale

$

1,905

$

1,923

$

1,845

$

(18)

(1)

%

$

60

3

%

Investment securities

424

434

418

(10)

(2)

6

1

Interest-bearing deposits in banks

91

89

89

2

2

2

2

Total interest income

$

2,420

$

2,446

$

2,352

$

(26)

(1)

%

$

68

3

%

Interest expense:

Deposits

$

715

$

781

$

795

$

(66)

(8)

%

$

(80)

(10)

%

Short-term borrowed funds

4

—

8

4

100

(4)

(50)

Long-term borrowed funds

139

128

158

11

9

(19)

(12)

Total interest expense

$

858

$

909

$

961

$

(51)

(6)

%

$

(103)

(11)

%

Net interest income

$

1,562

$

1,537

$

1,391

$

25

2

%

$

171

12

%

Net interest margin, FTE

3.14

%

3.07

%

2.90

%

7

bps

24

bps

First quarter 2026

vs.

fourth quarter 2025

Net interest income of $1.6 billion increased 1.6%, reflecting a higher net interest margin along with a 1% increase in average interest-earning assets, partially offset by the day count impact of $22 million.

•Net interest margin of 3.14% increased 7 basis points, reflecting the benefit of lower terminated swap impacts and Non-Core runoff, fixed-rate asset repricing and improved funding costs, partially offset by lower asset yields.

•Interest-bearing deposit costs decreased 16 basis points to 2.04%; total deposit costs decreased 12 basis points to 1.60%; total cost of funds decreased 10 basis points to 1.80%.

First quarter 2026

vs.

first quarter 2025

Net interest income of $1.6 billion increased 12%, primarily reflecting a higher net interest margin, as well as a 4% increase in interest-earning assets.

•Net interest margin of 3.14% increased 24 basis points, largely driven by the benefit of Non-Core runoff and terminated swap impacts, fixed-rate asset repricing and improved funding costs, partially offset by lower asset yields.

4

Citizens Financial Group, Inc.

Noninterest Income

1Q26 change from

($s in millions)

1Q26

4Q25

1Q25

4Q25

1Q25

$

%

$

%

Service charges and fees

$

112

$

112

$

109

$

—

—

%

$

3

3

%

Capital markets fees

134

140

100

(6)

(4)

34

34

Wealth fees

100

98

81

2

2

19

23

Card fees

83

86

83

(3)

(3)

—

—

Mortgage banking fees

42

52

59

(10)

(19)

(17)

(29)

Foreign exchange and derivative products

44

34

39

10

29

5

13

Letter of credit and loan fees

50

49

44

1

2

6

14

Securities gains, net

7

7

7

—

—

—

—

Other income(1)

34

42

22

(8)

(19)

12

55

Noninterest income

$

606

$

620

$

544

$

(14)

(2)

%

$

62

11

%

(1) Includes bank-owned life insurance income and other miscellaneous income for all periods presented.

First quarter 2026

vs.

fourth quarter 2025

Noninterest income of $606 million decreased $14 million, or 2%.

•Capital markets fees decreased $6 million relative to a seasonally strong fourth quarter. Notwithstanding heightened geopolitical tensions and uncertainty in the macro environment, fees posted a record first quarter. Results reflect lower loan syndication fees, partially offset by higher M&A and bond underwriting fees.

•Wealth fees increased $2 million, reflecting higher advisory fees.

•Card fees decreased $3 million, given seasonal impacts.

•Mortgage banking fees decreased $10 million, reflecting lower MSR valuation results, net of hedge impact, partially offset by slightly higher servicing and production revenue.

•FX and derivative products increased $10 million, reflecting higher client commodities and interest rate hedging activity.

•Other income decreased $8 million, given higher small revenue items in the prior quarter.

First quarter 2026

vs.

first quarter 2025

Noninterest income of $606 million increased $62 million, or 11%.

•Capital markets fees increased $34 million, driven by higher M&A, loan syndication and equity underwriting fees.

•Wealth fees increased $19 million, primarily reflecting growth in AUM, largely from net inflows.

•Mortgage banking fees decreased $17 million, reflecting lower MSR valuation results, net of hedge impact, and lower servicing revenue, partially offset by higher production revenue.

•Other income increased $12 million, given favorable performance across several small revenue items.

5

Citizens Financial Group, Inc.

Noninterest Expense

1Q26 change from

($s in millions)

1Q26

4Q25

1Q25

4Q25

1Q25

$

%

$

%

Salaries and employee benefits

$

758

$

716

$

696

$

42

6

%

$

62

9

%

Equipment and software

197

199

194

(2)

(1)

3

2

Outside services

162

148

155

14

9

7

5

Occupancy

114

109

112

5

5

2

2

Other operating expense

147

171

157

(24)

(14)

(10)

(6)

Noninterest expense

$

1,378

$

1,343

$

1,314

$

35

3

%

$

64

5

%

First quarter 2026

vs.

fourth quarter 2025

Noninterest expense of $1.4 billion increased 2.6%.

•Salaries and employee benefits increased $42 million, primarily reflecting a seasonal increase in payroll taxes.

•Outside services increased $14 million, primarily driven by higher technology-related costs and costs to implement the Reimagine the Bank program.

•Other operating expense decreased $24 million, reflecting lower fraud losses and seasonal factors.

The effective tax rate was 20.5% in first quarter 2026 compared with 22.0% in fourth quarter 2025, primarily driven by discrete tax benefits recognized in the first quarter.

First quarter 2026

vs.

first quarter 2025

Noninterest expense of $1.4 billion increased 5%.

•Salaries and employee benefits increased $62 million, reflecting hiring related to the Private Bank and Private Wealth buildout, and strong Capital Markets fee performance.

•Equipment and software increased $3 million, reflecting technology investments.

•Outside services increased $7 million, primarily driven by costs to implement the Reimagine the Bank program.

•Other operating expense decreased $10 million, reflecting the impact of various favorable sundry items.

The effective tax rate was 20.5% in first quarter 2026 compared with 20.3% in first quarter 2025.

6

Citizens Financial Group, Inc.

Interest-earning assets

1Q26 change from

($s in millions)

1Q26

4Q25

1Q25

4Q25

1Q25

Period-end interest-earning assets

$

%

$

%

Investments

$

45,218

$

44,650

$

43,544

$

568

1

%

$

1,674

4

%

Interest-bearing deposits in banks

12,076

12,224

11,144

(148)

(1)

932

8

Commercial loans and leases

74,589

73,812

70,508

777

1

4,081

6

Retail loans

69,078

68,880

67,127

198

—

1,951

3

Total loans and leases

143,667

142,692

137,635

975

1

6,032

4

Loans held for sale

1,537

1,198

2,820

339

28

(1,283)

(45)

Total loans and leases and loans held for sale

145,204

143,890

140,455

1,314

1

4,749

3

Total period-end interest-earning assets

$

202,498

$

200,764

$

195,143

$

1,734

1

%

$

7,355

4

%

Average interest-earning assets(1)

Investments

$

46,929

$

46,731

$

46,069

$

198

—

%

$

860

2

%

Interest-bearing deposits in banks

10,079

9,156

8,092

923

10

1,987

25

Commercial loans and leases

74,541

73,151

70,612

1,390

2

3,929

6

Retail loans

68,869

68,606

69,098

263

—

(229)

—

Total loans and leases

143,410

141,757

139,710

1,653

1

3,700

3

Loans held for sale

1,511

1,523

1,187

(12)

(1)

324

27

Total loans and leases and loans held for sale

144,921

143,280

140,897

1,641

1

4,024

3

Total average interest-earning assets

$

201,929

$

199,167

$

195,058

$

2,762

1

%

$

6,871

4

%

(1) Total average interest-earning assets excludes the mark-to-market on investment securities and unsettled purchases or sales of loans and investments.

First quarter 2026

vs.

fourth quarter 2025

Period-end interest-earning assets of $202.5 billion increased $1.7 billion, or 1%, reflecting a $568 million increase in investments in securities and 1% growth in loans and leases. Total loans and leases increased $975 million, as growth in the Private Bank, net new money originations in corporate banking and higher commercial line utilization, as well as growth in home equity and mortgage, were partially offset by commercial real estate paydowns and the runoff of Non-Core loans.

Average interest-earning assets of $201.9 billion increased $2.8 billion, or 1%, reflecting a $1.7 billion increase in total loans and leases and a $923 million increase in cash held in interest-bearing deposits.

The average effective duration of the securities portfolio was 4.0 years, compared with 3.8 years at December 31, 2025 and 3.6 years at March 31, 2025.

First quarter 2026

vs.

first quarter 2025

Period-end interest-earning assets of $202.5 billion increased $7.4 billion, or 4%, reflecting a $1.7 billion increase in investments in securities, a $932 million increase in cash held in interest-bearing deposits and a $4.7 billion increase in total loans and leases and loans held for sale. The increase in total loans and leases and loans held for sale was largely driven by $4.1 billion of growth in commercial given net new money originations in corporate banking and higher commercial line utilization, as well as growth in the Private Bank, partially offset by commercial real estate paydowns. Retail also grew $2.0 billion, reflecting growth in home equity and mortgage, partially offset by Non-Core portfolio runoff.

Average interest-earning assets of $201.9 billion increased $6.9 billion, primarily reflecting a $4.0 billion increase in total loans and leases and loans held for sale, as well as $2.0 billion increase in cash held as interest-bearing deposits and a $860 million increase in investments in securities.

7

Citizens Financial Group, Inc.

Deposits

1Q26 change from

($s in millions)

1Q26

4Q25

1Q25

4Q25

1Q25

Period-end deposits

$

%

$

%

Noninterest-bearing demand

$

41,672

$

40,417

$

37,556

$

1,255

3

%

$

4,116

11

%

Checking with interest

37,675

37,428

34,456

247

1

3,219

9

Savings

24,114

24,353

25,765

(239)

(1)

(1,651)

(6)

Money market

59,611

60,062

55,996

(451)

(1)

3,615

6

Time

20,963

21,053

23,803

(90)

—

(2,840)

(12)

Total period-end deposits

$

184,035

$

183,313

$

177,576

$

722

—

%

$

6,459

4

%

Average deposits

Noninterest-bearing demand

$

39,286

$

38,993

$

36,543

$

293

1

%

$

2,743

8

%

Checking with interest

37,027

36,257

32,693

770

2

4,334

13

Savings

24,095

24,477

25,760

(382)

(2)

(1,665)

(6)

Money market

60,141

58,904

54,432

1,237

2

5,709

10

Time

20,766

21,226

23,277

(460)

(2)

(2,511)

(11)

Total average deposits

$

181,315

$

179,857

$

172,705

$

1,458

1

%

$

8,610

5

%

First quarter 2026

vs.

fourth quarter 2025

Total period-end deposits of $184.0 billion are broadly stable, with growth in Private Bank and retail partially offset by lower commercial deposits given seasonality. Private Bank deposits reached $16.6 billion at the end of first quarter 2026.

Average deposits of $181.3 billion increased 1%, primarily driven by growth in Private Bank.

First quarter 2026

vs.

first quarter 2025

Total period-end deposits of $184.0 billion increased 4%, primarily reflecting growth in Private Bank of $7.9 billion, and $1.9 billion in Commercial, partially offset by a $2.4 billion reduction in higher-cost Treasury brokered deposits.

Average deposits of $181.3 billion were up 5%.

8

Citizens Financial Group, Inc.

Borrowed Funds

1Q26 change from

($s in millions)

1Q26

4Q25

1Q25

4Q25

1Q25

Period-end borrowed funds

$

%

$

%

Short-term borrowed funds

$

54

$

58

$

47

$

(4)

(7) %

$

7

15

%

Long-term borrowed funds

FHLB advances

2,513

2,014

42

499

25

2,471

NM

Senior debt

7,076

6,328

7,568

748

12

(492)

(7)

Subordinated debt and other debt

1,419

1,284

1,772

135

11

(353)

(20)

Auto collateralized borrowings

1,252

1,598

2,885

(346)

(22)

(1,633)

(57)

Total borrowed funds

$

12,314

$

11,282

$

12,314

$

1,032

9

%

$

—

—

%

Average borrowed funds

Short-term borrowed funds

$

454

$

221

$

675

$

233

105 %

$

(221)

(33)

%

Long-term borrowed funds

FHLB advances

1,408

35

595

1,373

NM

813

137

Senior debt

6,843

6,642

7,133

201

3

(290)

(4)

Subordinated debt and other debt

1,415

1,405

1,809

10

1

(394)

(22)

Auto collateralized borrowings

1,409

1,774

3,120

(365)

(21)

(1,711)

(55)

Total average borrowed funds

$

11,529

$

10,077

$

13,332

$

1,452

14

%

$

(1,803)

(14)

%

First quarter 2026

vs.

fourth quarter 2025

Period-end borrowed funds increased $1.0 billion, reflecting an increase in senior debt and subordinated debt of $748 million and $135 million, respectively, given net issuances, and an increase of FHLB advances of $499 million, partially offset by a $346 million decrease in collateralized borrowings on auto loans as the associated portfolio runs down.

Average borrowed funds increased $1.5 billion, driven primarily by an increase in FHLB advances and short-term borrowed funds of $1.4 billion and $233 million, respectively, as well as an increase in senior debt of $201 million, partially offset by a $365 million decrease in auto collateralized borrowings.

First quarter 2026

vs.

first quarter 2025

Period-end borrowed funds were stable, reflecting an increase in FHLB advances of $2.5 billion, offset by a decrease of $1.6 billion in auto collateralized borrowings, given runoff of the associated portfolio, and decreases of $492 million and $353 million in senior debt and subordinated debt, respectively, given the impact of redemptions.

Average borrowed funds decreased by $1.8 billion, given a $1.7 billion decrease in auto collateralized borrowings, and decreases in senior and subordinated debt of $290 million and $394 million respectively, given the impact of redemptions. These results were partially offset by an increase in FHLB advances of $813 million.

9

Citizens Financial Group, Inc.

Capital

1Q26 change from

($s and shares in millions, except per share data)

1Q26

4Q25

1Q25

4Q25

1Q25

Period-end capital

$

%

$

%

Stockholders' equity

$

26,172

$

26,317

$

24,866

$

(145)

(1)

%

$

1,306

5

%

Stockholders' common equity

24,061

24,206

22,753

(145)

(1)

1,308

6

Tangible common equity

16,165

16,341

14,867

(176)

(1)

1,298

9

Tangible book value per common share

$

37.94

$

38.07

$

33.97

$

(0.13)

—

%

$

3.97

12

%

Common shares - at end of period

426.0

429.2

437.7

(3.2)

(1)

(11.6)

(3)

Common shares - average (diluted)

429.9

434.1

442.2

(4.2)

(1)

%

(12.3)

(3)

%

Common equity tier 1 capital ratio(1)

10.5

%

10.6

%

10.6

%

Total capital ratio(1)

13.7

13.8

13.9

Tangible common equity ratio

7.3

7.5

7.0

Tier 1 leverage ratio(1)

9.3

9.5

9.4

(1) Current reporting-period regulatory capital ratios are preliminary.

First quarter 2026

•The CET1 capital ratio of 10.5% as of March 31, 2026 compares with 10.6% at December 31, 2025 and March 31, 2025.

•Total capital ratio of 13.7% compares with 13.8% at December 31, 2025 and 13.9% as of March 31, 2025.

•Tangible common equity ratio of 7.3% compares with 7.5% at December 31, 2025 and 7.0% as of March 31, 2025.

•Tangible book value per common share of $37.94 was broadly stable with fourth quarter 2025.

•Paid $198 million in common dividends to shareholders during first quarter 2026. This compares with $201 million in common dividends during fourth quarter 2025 and $186 million during first quarter 2025.

•Repurchased $300 million of common shares during first quarter 2026, compared with $125 million in fourth quarter 2025 and $200 million in first quarter 2025.

10

Citizens Financial Group, Inc.

Credit quality review

1Q26 change from

($s in millions)

1Q26

4Q25

1Q25

4Q25

1Q25

$/bps/%

%

$/bps/%

%

Nonaccrual loans and leases(1)

$

1,497

$

1,504

$

1,582

$

(7)

—

%

$

(85)

(5)

%

90+ days past due and accruing(2)

208

169

155

39

23

53

34

Net charge-offs

138

155

200

(17)

(11)

(62)

(31)

Provision for credit losses

140

137

153

3

2

(13)

(8)

Allowance for credit losses

$

2,185

$

2,183

$

2,212

$

2

—

%

$

(27)

(1)

%

Nonaccrual loans and leases to loans and leases

1.04

%

1.05

%

1.15

%

(1)

bp

(11)

bps

Net charge-offs as a % of total loans and leases

0.39

0.43

0.58

(4)

(19)

Allowance for credit losses to loans and leases

1.52

1.53

1.61

(1)

(9)

Allowance for credit losses to nonaccrual loans and leases

146

%

145

%

140

%

1

%

6

%

(1) Loans fully or partially guaranteed by the FHA, VA and USDA are classified as accruing.

(2) 90+ days past due and accruing includes $179 million, $141 million, and $137 million of loans fully or partially guaranteed by the FHA, VA, and USDA for March 31, 2026, December 31, 2025, and March 31, 2025, respectively.

First quarter 2026

vs.

fourth quarter 2025

•Nonaccrual loans of $1.5 billion decreased modestly. The nonaccrual loans to total loans ratio of 1.04% compares with 1.05% at December 31, 2025.

•Net charge-offs of $138 million, or 39 basis points of average loans and leases, compares with 43 basis points in the prior quarter, with the decrease driven by retail and commercial real estate.

•The first quarter 2026 provision for credit losses of $140 million compares with $137 million for fourth quarter 2025.

•The ratio of allowance for credit losses to total loans of 1.52% was slightly down compared with 1.53% as of December 31, 2025 reflecting improved loan mix given the continued reduction in the Non-Core portfolio and a decrease in commercial real estate balances, with originations primarily in C&I and retail real estate secured that have a lower loss content profile.

•The allowance for credit losses to nonaccrual loans and leases ratio of 146% is stable with December 31, 2025.

First quarter 2026

vs.

first quarter 2025

•Nonaccrual loans decreased 5% driven largely by a 12% decrease in commercial. The nonaccrual loans to total loans ratio of 1.04% compares with 1.15% at March 31, 2025.

•Net charge-offs of $138 million, or 39 basis points of average loans and leases compares with 58 basis points for first quarter 2025. This reflects a decrease in retail, given charge-offs associated with a loan sale in first quarter 2025, and a decrease in commercial real estate.

•Provision for credit losses of $140 million decreased compared with a $153 million provision in first quarter 2025 reflecting the runoff of the Non-Core portfolio and improving credit trends and loan mix.

•Allowance for credit losses of $2.2 billion decreased $27 million compared with March 31, 2025 given the benefit of the sale of Non-Core education loans, continued Non-Core runoff and other improvements in loan mix. Allowance for credit losses ratio of 1.52% as of March 31, 2026 compares with 1.61% as of March 31, 2025.

•The allowance for credit losses to nonaccrual loans and leases ratio of 146% compares with 140% as of March 31, 2025.

11

Citizens Financial Group, Inc.

Corresponding Financial Tables and Information

Investors are encouraged to review the foregoing summary and discussion of Citizens’ earnings and financial condition in conjunction with the detailed financial tables and other information available on the Investor Relations portion of the company’s website at www.citizensbank.com/about-us.

Media: Peter Lucht - (781) 655-2289

Investors: Kristin Silberberg - (203) 900-6854

Conference Call

CFG management will host a live conference call today with details as follows:

Time: 9:00 am ET

Dial-in: (800) 369-1703, conference ID 1679767

Webcast/Presentation: The live webcast will be available at http://investor.citizensbank.com under Events & Presentations.

Replay Information: A replay of the conference call will be available beginning at 12:00 pm ET on April 16, 2026 through May 16, 2026. The webcast replay will be available at http://investor.citizensbank.com under Events & Presentations.

About Citizens Financial Group, Inc.

Citizens Financial Group, Inc. is one of the nation’s oldest and largest financial institutions, with $227.9 billion in assets as of March 31, 2026. Headquartered in Providence, Rhode Island, Citizens offers a broad range of retail, private banking, wealth management and commercial banking products and services to individuals, small businesses, middle-market companies, large corporations and institutions. Citizens helps its customers reach their potential by listening to them and by understanding their needs in order to offer tailored advice, ideas and solutions. In Consumer Banking, Citizens provides an integrated experience that includes mobile and online banking, a full-service customer contact center and the convenience of approximately 3,000 ATMs and approximately 1,000 branches in 14 states and the District of Columbia.

Consumer Banking products and services include a full range of banking, lending, savings, wealth management and small business offerings. Consumer Banking includes Citizens Private Bank and Private Wealth, which integrate banking services and wealth management solutions to serve high- and ultra-high-net-worth individuals and families, as well as investors, entrepreneurs and businesses. In Commercial Banking, Citizens offers a broad complement of financial products and solutions, including lending and leasing, deposit and treasury management services, foreign exchange, interest rate and commodity risk management solutions, as well as loan syndication, corporate finance, merger and acquisition, and debt and equity capital markets capabilities. More information is available at www.citizensbank.com or visit us on X, LinkedIn or Facebook.

12

Citizens Financial Group, Inc.

Non-GAAP Financial Measures and Reconciliations

Non-GAAP Financial Measures:

This document contains non-GAAP financial measures that we believe provide useful information to investors to understand our results of operations or financial condition. We caution investors not to place undue reliance on such non-GAAP financial measures, but to consider them with the most directly comparable GAAP financial measures. Non-GAAP financial measures have limitations as analytical tools and should not be considered in isolation or as a substitute for our results reported under GAAP. See the following pages for reconciliations of our non-GAAP measures to the most directly comparable GAAP financial measures.

13

Citizens Financial Group, Inc.

Non-GAAP financial measures and reconciliations

(in millions, except share, per-share and ratio data)

QUARTERLY TRENDS

1Q26 Change

1Q26

4Q25

1Q25

4Q25

1Q25

$/bps

%

$/bps

%

Pre-provision profit:

Total revenue (GAAP)

A

$2,168

$2,157

$1,935

$11

1

%

$233

12

%

Less: Noninterest expense (GAAP)

B

1,378

1,343

1,314

35

3

64

5

Pre-provision profit (non-GAAP)

$790

$814

$621

($24)

(3

%)

$169

27

%

Operating leverage:

Total revenue (GAAP)

A

$2,168

$2,157

$1,935

$11

0.53

%

$233

12.11

%

Less: Noninterest expense (GAAP)

B

1,378

1,343

1,314

35

2.65

64

4.91

Operating leverage

(2.12

%)

7.20

%

Efficiency ratio:

Efficiency ratio

B/A

63.55

%

62.24

%

67.91

%

131

bps

(436)

bps

Book value per common share and tangible book value per common share:

Common shares - at period-end (GAAP)

C

426,023,578

429,242,174

437,668,127

(3,218,596)

(1

%)

(11,644,549)

(3

%)

Common stockholders' equity (GAAP)

D

$24,061

$24,206

$22,753

($145)

(1)

$1,308

6

Less: Goodwill (GAAP)

8,221

8,187

8,187

34

—

34

—

Less: Other intangible assets (GAAP)

112

115

137

(3)

(3)

(25)

(18)

Add: Deferred tax liabilities related to goodwill and other intangible assets (GAAP)

437

437

438

—

—

(1)

—

Tangible common equity (non-GAAP)

E

$16,165

$16,341

$14,867

($176)

(1

%)

$1,298

9

%

Book value per common share (GAAP)

D/C

$56.48

$56.39

$51.99

$0.09

—

%

$4.49

9

%

Tangible book value per common share (non-GAAP)

E/C

37.94

38.07

33.97

(0.13)

—

3.97

12

Net interest income and net interest margin on an FTE basis:

Net interest income (annualized) (GAAP)

F

$6,337

$6,098

$5,637

$239

4

%

$700

12

%

Average interest-earning assets (GAAP)

G

201,929

199,167

195,058

2,762

1

6,871

4

Net interest margin (GAAP)

F/G

3.14

%

3.06

%

2.89

%

8

bps

25

bps

Net interest income (GAAP)

$1,562

$1,537

$1,391

$25

2

%

$171

12

%

FTE adjustment

3

4

4

(1)

(25)

(1)

(25)

Net interest income on an FTE basis (non-GAAP)

1,565

1,541

1,395

24

2

170

12

Net interest income on an FTE basis (annualized) (non-GAAP)

H

6,350

6,112

5,653

238

4

697

12

Net interest margin on an FTE basis (non-GAAP)

H/G

3.14

%

3.07

%

2.90

%

7

bps

24

bps

Return on average common equity and return on average tangible common equity:

Net income available to common stockholders (GAAP)

I

$484

$489

$340

($5)

(1

%)

$144

42

%

Average common equity (GAAP)

J

$23,995

$23,823

$22,188

$172

1

$1,807

8

Less: Average goodwill (GAAP)

8,198

8,187

8,187

11

—

11

—

Less: Average other intangibles (GAAP)

114

120

142

(6)

(5)

(28)

(20)

Add: Average deferred tax liabilities related to goodwill and other intangible assets (GAAP)

437

440

438

(3)

(1)

(1)

—

Average tangible common equity (non-GAAP)

K

$16,120

$15,956

$14,297

$164

1

%

$1,823

13

%

Return on average common equity (GAAP)

I/J

8.19

%

8.16

%

6.21

%

3

bps

198

bps

Return on average tangible common equity (non-GAAP)

I/K

12.19

%

12.18

%

9.64

%

1

bps

255

bps

Return on average total assets and return on average total tangible assets:

Net income (GAAP)

L

$517

$528

$373

($11)

(2

%)

$144

39

%

Average total assets (GAAP)

M

$224,224

$221,242

$216,309

$2,982

1

$7,915

4

Less: Average goodwill (GAAP)

8,198

8,187

8,187

11

—

11

—

Less: Average other intangibles (GAAP)

114

120

142

(6)

(5)

(28)

(20)

Add: Average deferred tax liabilities related to goodwill and other intangible assets (GAAP)

437

440

438

(3)

(1)

(1)

—

Average tangible assets (non-GAAP)

N

$216,349

$213,375

$208,418

$2,974

1

%

$7,931

4

%

Return on average total assets (GAAP)

L/M

0.94

%

0.95

%

0.70

%

(1)

bps

24

bps

Return on average total tangible assets (non-GAAP)

L/N

0.97

%

0.98

%

0.73

%

(1)

bps

24

bps

14

Citizens Financial Group, Inc.

Non-GAAP financial measures and reconciliations (continued)

(in millions, except share, per-share and ratio data)

QUARTERLY TRENDS

1Q26 Change

1Q26

4Q25

1Q25

4Q25

1Q25

$/bps

%

$/bps

%

Common equity ratio and tangible common equity ratio:

Total assets (GAAP)

O

$227,918

$226,351

$220,148

$1,567

1

%

$7,770

4

%

Less: Goodwill (GAAP)

8,221

8,187

8,187

34

—

34

—

Less: Other intangible assets (GAAP)

112

115

137

(3)

(3)

(25)

(18)

Add: Deferred tax liabilities related to goodwill and other intangible assets (GAAP)

437

437

438

—

—

(1)

—

Tangible assets (non-GAAP)

P

$220,022

$218,486

$212,262

$1,536

1

%

$7,760

4

%

Common equity ratio (GAAP)

D/O

10.6

%

10.7

%

10.3

%

(13) bps

22 bps

Tangible common equity ratio (non-GAAP)

E/P

7.3

7.5

7.0

(20) bps

30 bps

15

Citizens Financial Group, Inc.

Non-GAAP financial measures and reconciliations (continued)

(in millions, except share, per-share and ratio data)

1Q26

CET1 Ratio adjusted for AOCI opt-out removal

CET1 capital

$

18,178

Less: AFS securities - AOCI

1,027

HTM securities - AOCI(1)

657

DTA for AFS/HTM securities

35

Pension

245

DTA for Pension

3

CET 1 capital adjusted for AOCI opt-out removal

A

$16,211

Risk-weighted assets

173,268

Less: HTM securities - AOCI

113

AFS securities - AOCI

167

DTA for AFS/HTM securities

(1,471)

Pension

245

DTA for Pension

(216)

Risk-weighted assets adjusted for AOCI opt-out removal

B

$174,430

CET1 Ratio adjusted for AOCI opt-out removal

A/B

9.3

%

(1) HTM securities - AOCI refers to unrealized losses recognized on securities before transfer to HTM

16

Citizens Financial Group, Inc.

Forward-Looking Statements

This document contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Any statement that does not describe historical or current facts is a forward-looking statement. These statements often include the words "believes," "expects," "anticipates," "estimates," "intends," "plans," "goals," "targets," "initiatives," "potentially," "probably," "projects," "outlook," "guidance" or similar expressions or future conditional verbs such as "may," "will," "likely," "should," "would," and "could."

Forward-looking statements are based upon the current beliefs and expectations of management, and on information currently available to management. Our statements speak as of the date hereof, and we do not assume any obligation to update these statements or to update the reasons why actual results could differ from those contained in such statements in light of new information or future events. We caution you, therefore, against relying on any of these forward-looking statements. They are neither statements of historical fact nor guarantees or assurances of future performance. While there is no assurance that any list of risks and uncertainties or risk factors is complete, important factors that could cause actual results to differ materially from those in the forward-looking statements include the following, without limitation:

•Negative economic, business and political conditions, including as a result of the interest rate environment, supply chain disruptions, tariffs, inflationary pressures, and labor shortages that adversely affect the general economy, housing prices, the job market, consumer confidence, and spending habits;

•The general state of the economy and employment, as well as general business and economic conditions, and changes in the competitive environment;

•Our capital and liquidity requirements under regulatory standards and our ability to generate capital and liquidity on favorable terms;

•The effect of changes in our credit ratings on our cost of funding, access to capital markets, ability to market our securities, and overall liquidity position;

•The effect of changes in the level of commercial and consumer deposits on our funding costs and net interest margin;

•Our ability to achieve our financial performance goals and execute on our strategic business initiatives, including the continued expansion of Private Bank and Private Wealth, and our aim to position us as a more innovative, modern, and customer-centric bank;

•The effects of geopolitical instability, including the war in Ukraine and the conflict in the Middle East, on economic and market conditions, inflationary pressures and the interest rate environment, commodity price and foreign exchange rate volatility, and heightened cybersecurity risks;

•Our ability to comply with supervisory requirements and expectations as well as new or amended regulations;

•Liabilities and business restrictions resulting from litigation and regulatory investigations;

•The impact of changes in interest rates on our net interest income, net interest margin, mortgage originations, and mortgage servicing rights, as well as on market liquidity, which could affect our funding sources and ability to originate and distribute financial products in the primary and secondary markets;

•Financial services reform and other current, pending, or future legislation or regulation that could have a negative effect on our revenue and businesses;

•Environmental risks, such as physical or transition risks associated with climate change, and social and governance risks that could adversely affect our reputation, operations, business, and customers;

•A failure in, or breach of, our compliance with laws, as well as operational or security systems or infrastructure, or those of our third-party vendors or other service providers, including as a result of cyberattacks; and

•Management’s ability to identify and manage these and other risks.

In addition to the above factors, we also caution that the actual amounts and timing of any future common stock dividends or share repurchases will be subject to various factors, including our capital position, financial performance, balance sheet growth, market conditions, and regulatory considerations, as well as any other factors that our Board of Directors deems relevant in making such a determination. Therefore, there can be no assurance that we will repurchase shares from, or pay any dividends to, holders of our common stock, or as to the amount of any such repurchases or dividends.

More information about factors that could cause actual results to differ materially from those described in the forward-looking statements can be found in the “Risk Factors” section in Part I, Item 1A of our Annual Report on Form 10-K for the fiscal year ended December 31, 2025 as filed with the Securities and Exchange Commission.

Note: Per share amounts and ratios presented in this document are calculated using whole dollars.

17

Citizens Financial Group, Inc.

CFG-IR

18

Mentions · how they’re counted

CategoryUnderlinedWord counterModel’s count
AI

AI, artificial intelligence, generative AI, machine learning, large language model, LLM

0——
Layoffs

layoffs, RIF, headcount reduction, workforce optimization, restructuring

0——
Recession

recession, downturn, contraction, slowdown

0——
Tariffs

tariff, trade war, trade barriers, trade restrictions, trade policy

1——
Buybacks

share repurchase, buyback program

1——

Underlines use the same word lists the scores use. AI, recession and tariffs follow Palanor’s word counter, so those counts match it exactly on the same text. Layoffs and buybacks use the terms the model was given. The model’s count is an estimate by meaning, not by string, so it can differ from the underlines.

Source: SEC EDGAR · public domain · Highlights by Palanor